5 Questions to Ask a Senior Placement Agency

November 01, 2021 / Informative, Senior Care Options

If you’ve started your search for a senior placement agency, you might have noticed the wide range of options available to you. Yes, the process of finding the right agency for your needs can seem daunting. But by asking the right questions upfront, you can identify the right one for your needs.

With that in mind, we’ve compiled five questions to ask before referring or working with a senior placement agency.

What are your credentials?
Not all individuals working in the senior placement industry have the same level of education and experience. A good rule of thumb is to choose an agency that has professionals with credentials, such as medical social workers and/or senior care advocate and advisor. Don’t be afraid to ask for an adviser’s credentials and learn about their background.

Are you contracted with enough communities to provide a real choice?
Some agencies have a very limited number of communities that they use for nearly every situation. This can be particularly problematic if the client has specific requirements. Look for an agency that offers a wider range of options—and has vetted each one carefully.

Do you meet in person prior to recommending a community?
While COVID restrictions can currently be a hindrance, it is typically a wise idea to meet in person prior to receiving any recommendation to a community. Understanding the full grasp of a family’s needs requires time to work through issues. It also enables the adviser to gain an understanding of family dynamics, as well as client needs.

Are you locally owned and operated?
A locally owned and operated senior placement agency offers the advantage of advisers who understand the pros and cons of each senior community and have deeper connections with local healthcare providers. As well, they tend to have a true passion for helping the aging population within the community in which they live.

Can I opt out?
Some online agencies bind clients and their families with complicated contracts. Before signing anything, find out if you can choose to work with someone else if you feel that your needs are not being met.

These questions are just a start. Take the time to understand what an agency offers before deciding to work with them. They should always be open and upfront about how they can help – and willing to answer any and all questions.